Good to know
Questions,
answered clearly.
The practical details you need before you choose a room.
When can I check in?
Rooms are ready from 10:00 AM. Reception operates 24 hours, so you may arrive later—please share your expected arrival time. Check-out is by 12:00 PM (midday).
How much do I pay to confirm?
The available booking options are shown at checkout. Reserve now confirms your room without an online payment; pay at reception on arrival. If an online-payment option is offered, pay the first night to confirm that booking and the remaining balance at check-in.
Which currencies can I use?
Room prices are in US dollars. You can pay reception in US dollars or Leones; reception confirms the manager-approved daily rate for Leone payments. Any online-payment option offered will show its currency and amount before you pay.
Can I choose my exact room?
Yes. You select a named room that is available for the complete stay, rather than receiving an unspecified room type.
What is the cancellation policy?
Cancellation is free until 48 hours before arrival. If you have already paid, cancel at least 48 hours before arrival for a full refund. Approved refunds are processed by management.
Are there hidden charges?
No. Property charges are displayed before payment. Optional food, drinks, hall reservations, and other requested services are shown or confirmed separately. Secure parking is free for registered guests.
Is parking available?
Yes. Secure on-site parking is free and guaranteed for registered guests.
Can children stay?
Yes. Every adult and child counts toward the room capacity. Check your chosen room’s page for its maximum number of guests.
Are pets allowed?
Pets are not permitted, except verified service animals. Please contact the team before arrival so suitable arrangements can be reviewed.
Can I book a hall or event?
Hall and event requests are handled as enquiries. The team will review your requirements and prepare a quotation; they are not instantly confirmed online.