Good to know
Questions,
answered clearly.
The practical details you need before you choose a room.
When can I check in?
Rooms are ready from 10:00 AM. Reception operates 24 hours, so you may arrive later—please share your expected arrival time. Check-out is by 9:00 AM.
How much do I pay to confirm?
The first night is paid online to confirm the reservation. The remaining balance is due at check-in, with the option to pay it online earlier.
Which currencies can I use?
USD is the authoritative room-price currency. Cards are charged in USD. Orange Money and Afrimoney are charged in SLE using a clearly shown conversion quote held for 15 minutes.
Can I choose my exact room?
Yes. You select a named room that is available for the complete stay, rather than receiving an unspecified room type.
What is the cancellation policy?
Cancel at least 48 hours before arrival for a full refund. Within 48 hours, or for a no-show, the first night is non-refundable. Approved refunds are processed by management.
Are there hidden charges?
No. Property charges are displayed before payment. Optional food, drinks, laundry outside any complimentary allowance, and other requested services are shown or confirmed separately.
Is parking available?
Yes. Secure on-site parking is free and guaranteed for registered guests.
Can children stay?
Yes. Every adult and child counts toward the room capacity: up to two people in a Single room and up to three in a Double room.
Are pets allowed?
Pets are not permitted, except verified service animals. Please contact the team before arrival so suitable arrangements can be reviewed.
Can I book a hall or event?
Hall and event requests are handled as enquiries. The team will review your requirements and prepare a quotation; they are not instantly confirmed online.